Terms and Condition

Page Title

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products listed on our website dukpion.com to you. Please read these terms and conditions carefully before ordering any Products from our site.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

Information about us:

1.1. dukpion.com is a site operated by dukpion.com . We are registered under Eommerce  Association of Bangladesh(ECAB).

1.2. We  accept orders from individuals and also wholeseller.

Your Status:

By placing an order through our site, you warrant that:

2.1. You are legally capable of entering into binding contracts;

2.2. You are at least 18 years old.

How the contract is formed between you and us:

3.1. After placing an order, you will receive an e-mail or phone call from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your  order constitutes an offer to us to buy a Product. All orders are subject to availability and  acceptance by us, and We will confirm such acceptance to you by sending you an e-mail or over phone  that  confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between  us (“Contract”) will only be formed when We send you the Dispatch Confirmation.

3.2. We will not process your order until confirmatiin from you and some cases advance payment  confirmation.

3.3. If you make a mistake with your order, you may be able to correct any mistakes made by email  prior to your order being processed. If your order has already been processed you will be unable  to amend your order. If your order has already been dispatched, please return the Products to us  in accordance with our Returns Policy.

3.4. The Contract will relate only to those Products whose dispatch We have confirmed in the  Dispatch Confirmation. We will not be obliged to supply any other Products which may have been  part of your order until the dispatch of such Products has been confirmed in a separate Dispatch  Confirmation.

3.5. We are entitled to refuse any order made by you for any reason.

3.6. When making a request you undertake that all details you provide to us requesting goods or  services are true and accurate, that you are an authorised user and you are capable to pay the invoie amount.. It is your responsibility to inform us of any changes to these details as soon as  possible.

Your right to cancel the contract:

4.1.  You may cancel a Contract after the products are delivered but  for such case you have to pay at minimal service charge.Please note if your order has already been processed, we may not be able to stop the items from  being sent to you so you will still need to return all the product(s) that were purchased on your  order. You must take reasonable care of the products that you wish to cancel and not use or wear  them.

4.2. Please see our Returns Policy for information on how to return items and receive a refund if  you have cancelled your contract.

Your right for a refund:

5.1. The Refund Period starts from the day after We receive the Products back from you, or (if  earlier) the day on which you provide Us with evidence you have returned the Products.

5.2. Please note we can deduct from your refund for damage or wear and tear where you have used  (or excessively handled) the Products and this results in the value of the Products being  diminished.

5.3. We refer you to our Returns Policy for more information on how to claim a refund.

Availability and delivery:

6.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or,  if no delivery date is specified, then without undue delay.

6.2. Normally delivery will take place no more than 2 calendar days after the day on which  an order is confirmed.But it may be taken more than 2 working days if arise any unavoidable reason or any natural disaster.

Price and payment:

7.1. The price payable for the Products shall be as shown on the Website. Prices advertised on  the Website include  VAT but excludes delivery charges.

7.2. Payment shall be made by you by the means specified on the Website and shall not be deemed  to be made until We have received cleared funds in respect of the full amount stated in the  order.

7.3. Prices are subject to change without notice but changes will not affect orders which We have  already accepted.

7.4. Our site contains a large number of Products and it is always possible that, despite our  best efforts, some of the Products listed on our site may be incorrectly priced. We will normally  verify prices as part of our dispatch procedures so that, where a Product’s correct price is less  than our stated price, We will charge the lower amount when dispatching the Product to you. If a  Product’s correct price is higher than the price stated on our site, We will normally, at our  discretion, either contact you for instructions before dispatching the Product, or reject your  order and notify you of such rejection.

7.5. We are under no obligation to provide the Product to you at the incorrect (lower) price,  even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and  unmistakable and could have reasonably been recognised by you as a miss-pricing.

7.6. We accept payment through bikas,DBBL,Master Card,Bebit card and direct bank transfer. We also accept payments via PAYPAL.

Our liability:

8.1. If We do not deliver or if the Products We deliver are not what you ordered or are damaged  or defective or the delivery is of an incorrect quantity, our only obligation will be, at our  option to.

8.1.1. make good any shortage or non-delivery or incorrect delivery; or

8.1.2. replace or repair any Products that are damaged or defective; or

8.1.3. refund to you the amount paid by you for the Products in question.

8.2. We shall have no liability to you for any consequential, special or indirect losses  including without limit loss of revenues, profits, contracts, business or anticipated savings  damage to or loss of goodwill, reputation or data.

8.3. Nothing in this contract shall exclude or limit our liability for death or personal injury  due to our negligence or any liability which is due to our fraud or any other liability which We  are not permitted to exclude or limit as a matter of law.

Intellectual Property Rights:

9.1. All and any Intellectual Property Rights in connection with the Products shall be owned by  Us absolutely.


10.1. You agree to indemnify, defend and hold harmless dukpion.com, its directors,  officers, employees, consultants, agents, and affiliates, from any and all third party claims,  liability, damages and/or costs (including, but not limited to, legal fees) arising from, without  limitation, your breach of these terms and conditions, your infringement of any intellectual  property right or any other right of any person or entity, or your breach of any duty of  confidence or privacy, or any defamatory statements made by you in any form.

Transfer of rights and obligations:

11.1. The contract between you and us is binding on you and us and on our respective successors  and assigns.

11.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your  rights or obligations arising under it, without our prior written consent.

11.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of  our rights or obligations arising under it, at any time during the term of the Contract.


12.1. If any of these terms and Conditions or any provisions of a Contract are determined by any  competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition  or provision will to that extent be severed from the remaining terms, conditions and provisions  which will continue to be valid to the fullest extent permitted by law.

Entire agreement:

13.1. These terms and conditions and any document expressly referred to in them represent the  entire agreement between us in relation to the subject matter of the Contract and supersede any  prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any  representation, undertaking or promise given by the other or be implied from anything said or  written in negotiations between us prior to such Contract except as expressly stated in these  terms and conditions.

Our right to vary these terms and conditions:

14.1. We have the right to revise and amend these terms and conditions from time to time to  reflect changes in market conditions affecting our business, changes in technology, changes in  payment methods, changes in relevant laws and regulatory requirements and changes in our system’s  capabilities or for any other reason in our sole discretion which We may decide.

14.2. You will be subject to the policies and terms and conditions in force at the time that you  order products from us, unless any change to those policies or these terms and conditions is  required to be made by law or governmental authority (in which case it will apply to orders  previously placed by you), or if We notify you of the change to those policies or these terms and  conditions before We send you the Dispatch Confirmation (in which case We have the right to  assume that you have accepted the change to the terms and conditions.

Law and jurisdiction:

15.1. These terms and conditions are to be construed in accordance with the laws of Ecommerce Association of Bangladesh.

After-sale service:

16.1. Questions, comments or requests regarding these terms and conditions or our Products should  be addressed to [email protected].

16.2. If you have any complaints these should be addressed in writing to dukpion.com.